At Fiskar Shop, we’re committed to providing premium office supplies with reliable service. Below you’ll find all the details about our shipping options and straightforward return process designed for professionals like you.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to meet your needs:

1. Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
  • Best for: Urgent orders needing faster delivery

2. Free Shipping

  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment
  • Requirement: Orders totaling $50 or more
  • Best for: Budget-conscious shoppers who can wait longer

Note: We currently ship worldwide except to certain Asian countries and remote locations. During peak seasons, delivery times may be slightly extended.

Returns & Exchanges

We stand behind our professional-grade office supplies, from our precision Acme® Scissors to durable Bostitch® Heavy-Duty Staple Guns. If you’re not completely satisfied, we offer a simple return process.

Return Policy Overview

  • Return Window: 15 days from receipt of order
  • Condition: Items must be unused and in original packaging
  • Proof of Purchase: Original receipt or order confirmation required

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Children’s Scissors (once packaging is opened)
  • Guillotine Paper Trimmers (due to blade safety concerns)
  • Cutting Mats that show signs of use
  • Any personalized or custom-ordered items

How to Return an Item

Follow these simple steps for a smooth return process:

  1. Contact Us: Email [email protected] within 15 days of receiving your order
  2. Complete Request Form: Use our template below to provide all necessary details
  3. Wait for Authorization: We’ll email return instructions and an RMA number within 2 business days
  4. Package Securely: Include all original packaging and accessories
  5. Ship Your Return: Send to our Denver facility using a trackable method

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error
  • We recommend using a trackable shipping service as we cannot be responsible for lost return packages

Refund Processing

  • Inspection: Typically completed within 5 business days of arrival at our facility
  • Refund Method: Processed to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: 3-5 business days after approval
  • Note: Original shipping fees are non-refundable

Exchanges

To exchange an item (for example, switching from Aluminum Clipboards to Acrylic/Plastic Clipboards):

  • Follow the standard return process
  • Clearly indicate the item you wish to exchange for
  • We’ll process the exchange once we receive the original item
  • You’ll be responsible for any price difference and additional shipping costs

Damaged or Defective Items

If you receive a damaged item (like a malfunctioning Electric Stapler or broken Bulldog Clip):

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll arrange a replacement or refund at no additional cost

Return/Exchange Request Template

Copy and paste this template into your email to initiate a return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Fiskar Shop Customer Service,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:

Product Name: [e.g., “Bostitch® Heavy-Duty Staple Gun”]
Quantity: [Number of items]
Reason for Return/Exchange: [Please specify]
For exchanges: Desired Replacement Product: [Product name and quantity]

I have reviewed the return policy and confirm that:
– The item is unused and in its original packaging
– All original accessories are included
– I understand I’m responsible for return shipping costs unless the return is due to an error on your part

Please provide return instructions and RMA number at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]
[Your Order Date]

Return Shipping Address

Once your return is authorized, please ship your package to:

Fiskar Shop Returns
3330 Leo Street
Denver, CO 80202
United States

Note: Please include your RMA number clearly on the outside of the package. Returns without an RMA number may experience processing delays.

Questions?

Our Denver-based customer service team is happy to assist with any questions about shipping, returns or exchanges. Contact us at [email protected] for prompt assistance.

Thank you for choosing Fiskar Shop for your professional office supply needs. We value your business and are committed to ensuring your complete satisfaction with every purchase.