At Fiskar Shop, we stand behind the quality of our professional office supplies, from our premium Acme® Scissors to durable Bostitch® Heavy-Duty Staple Guns. If you’re not completely satisfied with your purchase, we offer a straightforward returns and exchanges process to ensure your continued confidence in our products.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible for a return:

  • Item must be unused and in its original packaging
  • Original proof of purchase is required
  • Certain products may have specific return requirements (see below)

Non-Returnable Items

For health and safety reasons, the following products cannot be returned:

  • Children’s Scissors (once packaging is opened)
  • Guillotine Paper Trimmers (due to blade safety concerns)
  • Cutting Mats that show signs of use
  • Any personalized or custom-ordered items

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our customer service team within 15 days of receiving your order by emailing [email protected] with your request.
  2. Complete the Return/Exchange Request Form (template provided below).
  3. Wait for return authorization – We’ll email you within 2 business days with return instructions and an RMA number.
  4. Package your return securely – Include all original packaging and accessories.
  5. Ship your return to our Denver facility using a trackable shipping method.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Processing

Once your return is received and inspected (typically within 5 business days of arrival at our facility):

  • Refund Method: Your refund will be processed to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: 3-5 business days after approval
  • Shipping Costs: Original shipping fees are non-refundable

Exchanges

To exchange an item for a different product (such as switching from Aluminum Clipboards to Acrylic/Plastic Clipboards):

  1. Follow the standard return process
  2. Clearly indicate in your request the item you wish to exchange for
  3. We’ll process the exchange once the original item is received
  4. You’ll be responsible for any price difference and additional shipping costs

Damaged or Defective Items

If you receive a damaged or defective item (such as a malfunctioning Electric Stapler or broken Bulldog Clip):

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll arrange for a replacement or refund at no additional cost to you

Return/Exchange Request Template

Copy and paste the following template into your email to initiate a return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Fiskar Shop Customer Service, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details: Product Name: [e.g., “Bostitch® Heavy-Duty Staple Gun”] Quantity: [Number of items] Reason for Return/Exchange: [Please specify] For exchanges: Desired Replacement Product: [Product name and quantity] I have reviewed the return policy and confirm that: – The item is unused and in its original packaging – All original accessories are included – I understand I’m responsible for return shipping costs unless the return is due to an error on your part Please provide return instructions and RMA number at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information] [Your Order Date]

Return Shipping Address

Once your return is authorized, please ship your package to:

Fiskar Shop Returns
3330 Leo Street
Denver, CO 80202
United States

Note: Please include your RMA number clearly on the outside of the package. Returns without an RMA number may experience processing delays.

Questions?

Our Denver-based customer service team is happy to assist with any questions about returns or exchanges. Contact us at [email protected] for prompt assistance.

Thank you for choosing Fiskar Shop for your professional office supply needs. We value your business and are committed to ensuring your complete satisfaction with every purchase, whether you’re stocking up on Binder Clips for your classroom or Desktop Staplers for your corporate office.