Welcome to Fiskar Shop’s FAQ section! We’ve compiled answers to the most common questions about our office supplies, delivery services, and customer policies. If you don’t find what you’re looking for, please contact our Denver-based customer service team at [email protected].
About Fiskar Shop
Who is Fiskar Shop’s target customer?
We primarily serve professionals, educators, and office managers who value reliable delivery of quality office essentials. Our customers include:
- Busy offices needing dependable supplies
- Schools and teachers stocking classrooms
- Job sites requiring organizational tools
- International professionals needing global shipping
What makes Fiskar Shop different?
We combine premium office products (like Acme® Scissors and Bostitch® Staple Guns) with exceptional global delivery services. Our focus on transparent timelines, protective packaging, and customer-friendly policies ensures you receive exactly what you need, when you need it.
Product Questions
Do you carry child-safe office supplies?
Yes! We offer specially designed Children’s Scissors and other age-appropriate supplies perfect for classrooms or home use.
What types of clipboards do you offer?
Our selection includes:
- Acrylic/Plastic Clipboards
- Aluminum Clipboards
- Specialty options like Cubicle Clips
Do you sell products in bulk?
Absolutely! Our Clip and Fastener Bundles and bulk options are ideal for offices and schools. Contact us at [email protected] for volume discounts.
Ordering & Account
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
How do I track my order?
You’ll receive real-time tracking information via email when your order ships. For Standard Shipping (DHL/FedEx), you’ll get updates at every stage. EMS shipments also include tracking, though updates may be less frequent.
Shipping & Delivery
What are my shipping options?
Standard Shipping ($12.95 flat rate):
- Carriers: DHL or FedEx
- Delivery: 10-15 business days after processing
- Ideal for time-sensitive orders
- Carrier: EMS
- Delivery: 15-25 business days after processing
- Perfect for budget-conscious bulk orders
Do you ship internationally?
Yes! We ship globally except to some remote areas and parts of Asia. All international shipments include complete customs documentation. Pro Tip: Choose Standard Shipping for faster customs clearance.
How long does order processing take?
All orders undergo 1-2 business days of careful processing at our Denver warehouse, including quality checks and protective packaging.
Returns & Exchanges
What is your return policy?
We offer a 15-day hassle-free return policy from receipt date. Items must be in original condition. Contact us at [email protected] to initiate returns.
What if my order arrives damaged?
We stand behind every shipment! Contact our customer service immediately (within 15 days of receipt) and we’ll make it right – no questions asked.
Still have questions? Our Denver-based team is happy to help! Email us at [email protected] or write to:
Fiskar Shop
3330 Leo Street
Denver, CO 80202 USA